My notarial practice is regulated by the Faculty Office of the Archbishop of Canterbury. Their contact details are as follows: 

Address: The Faculty Office, 1 The Sanctuary, Westminster, London, SW1P 3JT

Telephone: 020 7222 5381

Email: faculty.office@1thesanctuary.com

Website: www.facycultyoffice.org.uk

I aim to provide a service with which you will be satisfied. However, if you are not happy with the service that you have received, you have the right to make a complaint.

Complaints Procedure

If you are dissatisfied about the service you have received from me, please contact me in the first instance.

If your concern is not resolved to your satisfaction you may then complain to The Notaries Society, of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office.  

This procedure is free to use and is designed to provide a quick resolution to any dispute. If you wish to make a complaint to the Notaries Society, please write (but do not enclose any original documents) with full details of your complaint to:

Post: The Secretary of The Notaries Society, Old Church Chambers, 23 Sandhill Road, St James, Northampton, NN5 5LH

Email: secretary@thenotariessociety.org.uk

If you have any difficulty making a complaint in writing, please do not hesitate to call the Notaries Society for assistance.

If, after you have had your complaint considered under the Notaries Society Approved Complaints Procedure, you are not happy with the result, you may at the end of that procedure, make your complaint direct to the Legal Ombudsman. Their contact details are as follows:

Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ 

Telephone: 0300 555 0333 Email: enquiries@legalombudsman.org.uk

Website: www.legalombudsman.org.uk

If you choose not to use the Notaries Society Complaints procedure you may still refer the matter directly to the Legal Ombudsman after a period of eight weeks from the date you first made the complaint to me

If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman within six months from the conclusion of the complaint process.